SHIPPING & RETURN POLICY
We are committed to providing quality products to our customers. While we hope that you are always satisfied with you Tobe purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below:
SHIPPING & RETURNS
Order Processing and Shipping Guidelines:
Tobe uses at its discretion USPS for all shipments within the U.S.
​
All orders will generally ship within 1-2 business days from the day of order placement. During holidays, orders may take 5-7 business days to ship from the day of order placement.
​
Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays.
​
Orders over $100 do not include shipping.
​
We do not provide shipping outside of the U.S. yet.
- Returns must be made within 7 days of your receipt date for a refund.​
-Merchandise must be in its original, unopened, and unused condition.
-We regret that we do not refund original shipping costs with the return.
-Please mail your Tobe return to: 392 Violeta Ct, San Jose, CA 95136
-You will be responsible for the returning shipping and handling charges, which will not be refunded, unless you received damaged merchandise.
-We are not responsible for lost packages.
-All returns will be credited to the original credit card used at the time of purchase.
-Returns will be processed within 1-2 weeks of receiving your item.
-Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
-Please do not mail any packages as they will not be accepted.
​
Please contact us with any questions by email at: tobe.tent@gmail.com
Please Note: Empty containers cannot be accepted for refund.
Damaged Products Policy:
If you receive an item that is broken or damaged, you may contact us within 7 days for a replacement. Items will not be replaced after 7 days. Please contact us at: tobe.tent@gmail.com and we will respond with the appropriate return instructions.